Management Operator Oversight
Bridging the knowledge, communications and resource gaps to maximise occupancy, revenue and operational effectiveness.
How can you be sure your operating partner is managing costs and driving revenue effectively?
Is your PBSA operating partner delivering the data and reports you require?
Is your student property performing as expected?
What can be done to improve operational performance?
If you're an investor and you find yourself asking these questions then our Management Operator Oversight service can help.
We work with student accommodation investors to help them manage and get results from their operating partners. Whether in a joint venture or operating through a third party management contract, it can be challenging for investors and operators to work consistently and productively together. This is especially true if the operator has multiple properties and investors. Over time this can breed a fundamental mistrust between investor and operator.
We help this relationship to thrive
We drive performance in all areas of operations and asset management. Working on behalf of the investor, our consultants complement and add value to the work undertaken by the operating partner.
The ultimate goals of our ‘Operator Oversight’ service are:
We bridge the communications and knowledge gaps between investor and operator and ensure that the operator is fully focused on the investment business plan throughout the year.
How do we do it?
There are two stages to our engagement on any Operator Oversight consultancy.
- Foundations Report and Ongoing Management.
Timeline: 1-2 weeks
- Mystery shopping report
Budget and procurement review
Standard Operating Procedure and Policy audit
Rent and revenue appraisal including dynamic pricing review
Optimising room categories and term sessions
Investor reporting format and schedule
SWOT Analysis
ESG recommendations
- Fortnightly call with the operator teams to discuss sales, marketing and operations
- Monthly call with property managers to discuss on-site operational matters
- Quarterly progress update meeting and report
- Annual budget and rent/revenue audit, research and advisory
- Annual report on operational performance
- Ad-hoc consultancy - calls, meetings, research, site visits, analysis, feedback.
Clients and Case Studies
For a FREE consultation get in touch with our team today.